Refund Policy | Happy Horse 2
Happy Horse 2 wants its image-to-video and AI image studio to work dependably for you. Should a purchase fall short of what you expected, the conditions below explain when a refund can be granted.
Refund Eligibility
We may approve a refund only if both of these conditions are satisfied:
- You ask for it no later than 7 days after the initial purchase or the first subscription charge.
- Paid features on the account, such as credit-based video or image generation, have not been used to a material extent.
How to Request a Refund
Email support@happyhorse2.video with the following details:
- The email address on your account
- Your order or receipt number, if you have one
- A short explanation of why you are asking (optional)
Processing Time
Approved refunds go back to the payment method used for the original purchase. Banks and card issuers normally need 5-10 business days to post the amount.
Non-Refundable Cases
As a general rule, we do not refund:
- Accounts that have made significant paid use of the studio, for instance by spending a large share of their credits or rendering a substantial number of clips
- Subscription renewals when the request arrives after the 7-day window has closed
- One-time credit packs, except where the law requires a refund
- Accounts that break our Terms of Service or misuse the refund process
Subscription Cancellation
A subscription can be cancelled at any time, which stops it from renewing. Cancelling blocks future charges, but it does not by itself return money for charges already made.
Chargebacks
Please reach out to support before disputing a charge with your bank, so we have a chance to fix the billing problem. While an unresolved chargeback is under review, the account may be restricted.
Statutory Rights
Nothing in this policy restricts consumer rights that applicable law makes mandatory.
Questions about this Refund Policy can be sent to support@happyhorse2.video.